Customer Satisfaction
Notes: My husband and I sold
candles as “Magicandle” for many years at the Pennsic War. This is a true story
from that time.
One August afternoon at the Pennsic War, I was sitting in my merchant booth
enjoying a rare breeze. Suddenly, a large Knight entered the booth, approached
me and declared in a booming voice “I have a bone to pick with you!”
I blinked, stood up, curtsied, and asked, “Good Sir Knight, what is the
problem? How can I help you?”
He put his hands on his hips and said, “My lady, I bought a candle from you
last year. I burn it, and burn it, and burn it, and burn it, and burn it, and
burn it, and IT WON'T GO AWAY! So I can't BUY ANOTHER ONE!”
By this time, he had almost smiled twice and I had realized that I wasn't going
to have to refund his money. “Good Sir Knight, I am sorry that the longevity of
our candle has vexed you. While you may not want to buy another candle exactly
like the one that refuses to go away, my Lord Husband makes many different
kinds of candles. Would you like to look around at our new stock?”
He spent an hour perusing the goods and bought several of the new designs,
including one of the castle candles. He took his leave with a smile, and I sat
down again – this time with a cold drink! Some days, it takes a great deal of
work to ensure customer satisfaction!
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